Acceptance
By engaging with NKOLLO Tours and Safaris (referred to as "the Company"), customers acknowledge their acceptance of these Terms and Conditions.
Booking Tours
a) Making a Booking
Booking a safari or tour involves an interactive process. After clients express their interests, we engage in dialogue to tailor the tour to their preferences. Upon agreement on the tour details and pricing, clients proceed to make a deposit, and we confirm the booking.
Clients are required to fill out forms to provide necessary details such as inbound flights and dietary restrictions. Special requests included in our Registration Form are honored whenever possible. However, requests outside of this form do not form part of the contract.
The Company reserves the right to decline a booking between its initiation and the delivery of receipt paperwork to the client.
b) Price Guarantee
Once a booking is confirmed, we commit to honoring the prices outlined in the quotation, with exceptions outlined below:
- Estimated price increases: We may include estimated price increases for bookings made significantly in advance. Clients are obliged to cover such increases within specified limits.
- Government-regulated fees and taxes: Clients are responsible for additional charges due to unannounced changes in fees and taxes.
- Fuel surcharges: Clients are responsible for additional charges due to sudden changes in fuel costs.
- Major errors: In case of significant undercharging in our quotation, we reserve the right to withdraw the offer.
- Exchange rate fluctuations: Clients are responsible for additional charges due to large movements in international exchange rates.
Payment Terms
- Deposit payment due on camping safari bookings: 20%
- Deposit payment due on Safari in Lodges bookings: 30%
- Deposit payment due on tailor-made option bookings: 30% – 70%
- Final Payments can be made upon arrival (Cash USD preferred).
- Payment can be made via bank wire/transfer, credit cards, and online payments. All payments should be made to company accounts based in Tanzania.
Payment and Invoices
All payments must be settled prior to the Tour start date. Clients are required to email a copy of the bank receipt upon making payments.
Currency
Quotations are made in USD. Payments can be made in USD via bank transfer, directly into our bank account or Online Credit Card Payment.
Tour Element Modifications
a) By the Company
The Company reserves the right to make itinerary changes for the clients' suitability. In case of unscheduled delays or itinerary alterations due to factors beyond our control, clients are responsible for related expenses.
b) By the Client
Clients wishing to make changes to their booking after payment may be subject to an amendment fee depending on the circumstances.
Cancellation Policy
In the unfortunate event that you must cancel your tour, we kindly request that you notify us in writing.
- Cancellation by Client: Credit note to rebook within a year of original booking date.
- Cancellation by Company: Nkollo Tours & Safaris reserves the right to cancel any safari due to unforeseen circumstances. Full refund provided.
Insurance
Travel and Medical Insurance are recommended for all participants. Clients are responsible for their insurance coverage, which should include trip cancellation or limitation, medical expenses, evacuation, and repatriation.
Tour Suitability and Inappropriate Behaviour
The Company reserves the right to terminate trip arrangements for clients whose behavior may cause distress, damage, danger, or annoyance to any party.
Problems Arising During a Trip
Clients are requested to inform the Company or their guide of any problems during the trip for prompt resolution. Claims arising from undisclosed problems will not be entertained.
Liabilities and Limitations
The Company and its agents are not liable for claims, losses, damages, injuries, or other issues beyond their control. Suppliers' terms and conditions may limit or exclude liability.
Additional Excursions and Activities
Clients engage in these activities at their own risk.
Airline and Flight Issues
Clients must pursue airlines for compensation due to cancellations, delays, or denied boarding. The Company has no liability regarding these airline regulations.
Transfer Problems
NKOLLO Tours will attempt to reorganize trips but is not responsible for consequential effects from disruptions. Flexibility is recommended.
Information
NKOLLO Tours holds no liability for errors or omissions in information provided. Refunds only apply to specific elements affected.
Health and Safety Expectations
Clients must take recommended health precautions. Child seats may not be available. No special cancellation terms for deficiencies in this area.
Customer Protection
Payments to suppliers are made in advance, profits retained until trip completion, and travel insurance required to safeguard bookings.
Legal Jurisdiction
All contractual matters and disputes governed by Tanzanian law.
Fraudulent Enquiries
Fraudulent requests will be pursued through legal channels. Compensation claims may include direct time losses.
Note: Terms are subject to change at the discretion of NKOLLO Tours and Safaris.
